FAQ

4.75 Average

183 Reviews

Andrea Standing

Just do it.I am now £270 better off a year and got a cash rebate.So easy to do,have helped family and friends to do this.

Posted 1 day ago

karen jones

i got money back thanks

Posted 1 day ago

Frank Ofosu

It's ok am impressed by your work towards my refund

Posted 2 days ago

Louise Fitzjohn

Filled in one form and they did the rest for me

Posted 2 days ago

Anonymous

Happy to have something back instead of nothing.

Posted 2 days ago

FAQsIf you have a question read our FAQsFAQs
  1. Is it possible that I am already receiving this tax relief?
  2. What records will I be asked to provide by my tax office after I have submitted my claim?
  3. Will this refund be recovered from my employer?
  4. How quickly will I get my refund?
  5. How will my refund be paid?
  6. I've received a letter from HMRC confirming my refund; how much longer will I have to wait for my cheque?
  7. I've received several computations from HMRC, but only one cheque from you, should I expect more cheques?
  8. What if my tax office doesn't agree my claim?

 

Is it possible that I am already receiving this tax relief?

Some employers have engaged with the tax authorities to obtain these reliefs for certain employees, however most have not. It’s your responsibility to request tax relief where it’s due.
If you request the tax relief and you are already receiving it you won’t be defrauding the tax authorities, they will confirm this in writing. If you use our system and this happens, we won't charge you anything.

What records will I be asked to provide by my tax office after I have submitted my claim?

Your claim should go through without having any further correspondence with your tax office.
You will not need to provide details of your expenditure as the expense allowance is based on an agreed flat rate.

Will this refund be recovered from my employer?

No. The claim is made against your personal income tax liability and is recovered directly from HMR&C. No claim will be made against your employer.

How quickly will I get my refund?

Most claims are completed within 12 weeks, however, this depends on the workload at your local tax office but if you have not received any correspondence within 4 months we recommend you resubmit the forms and we can lodge a new claim with HMRC.

How will my refund be paid?

We will send you a cheque for the tax you have overpaid in previous years, minus our claim charges.
For the current year and future years you will receive more money in your payslip. 

I've received a letter from HMRC confirming my refund, how much longer will I have to wait for my cheque?

It can take up to 4 weeks following HMRC's letter for payment to reach us. You will receive a cheque from us within 3 weeks of us receiving payment from HMRC, please note however this may take up to 7 weeks from receiving HMRC's letter.  If you haven't received a cheque within 9 weeks of HMRC's confirmation please contact us and we can look into it.  Please do not contact us unless you have been waiting for 9 weeks as it is likely that payment is still in transit to you and we will not be able to advise you of its progress. 

I've received several tax computations from HMRC, but only one cheque from you, should I expect more cheques?

Although HMRC may send you a tax computation for each tax year the total amount of the refund will usually be the total refund listed at the bottom of HMRC's most recent calculation. This is because the refund at the bottom of each year's calculation is carried forward into the next year.  You should be able to find the total of the previous year's calculation in the "C - Adjustments" section of the calculation. The refunds we issue are strictly based on the amount we receive from HMRC.  The value of the cheque you receive should be the total refund at the bottom of the most recent P800T tax computation multiplied by 76% less £10. Under normal circumstances the full rebate will be settled by a single cheque.

What if my tax office doesn’t agree my claim?

We won't make any charges.

Case Studies

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